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Refund Policy

EvilSMP Refund Policy

Last updated: 26 October 2026

All items on the EvilSMP store are digital goods that are generally delivered instantly. Refunds are handled according to the conditions below and applicable consumer protection laws.

When You Can Get a Refund

  • Not delivered: You paid but did not receive your item within 24 hours, and we cannot deliver it manually.

  • Double charge: You were accidentally charged twice for the same order.

  • Removed item: We removed a paid item within 14 days of your purchase without providing a replacement.

  • Legal rights: You are entitled to a refund under applicable law, including rights that cannot legally be waived.

When You Cannot Get a Refund

  • You changed your mind or the item has already been used, such as opened crate keys or spent coins, except where applicable law provides otherwise.

  • You entered the wrong Minecraft username. We will try to help, but a transfer cannot be guaranteed.

  • You were muted, kicked, or banned for breaking the server rules, except where applicable law provides otherwise.

  • A season reset or map wipe removed in-game items or currency, provided the reset complies with applicable terms and law.

  • A gift was successfully delivered to the player whose username you entered, except where applicable law provides otherwise.

Digital Content and Your Right of Withdrawal (EU/UK)

Digital content purchases may be subject to statutory withdrawal rights. Where legally permitted, you may be asked during checkout to expressly consent to immediate delivery and acknowledge the effect this has on your right of withdrawal.

Your statutory consumer rights remain unaffected. The exact rules depend on your country and the type of digital content purchased.

How to Ask for Help

  1. Join our Discord server: https://discord.gg/evilsmp

  2. Open a ticket in #support.

  3. Include your Minecraft username, the transaction ID from your Tebex receipt (usually beginning with tbx-), and a description of the problem.

  4. We aim to reply within 48 hours. Approved refunds are processed through Tebex to your original payment method, subject to the payment provider's processing times.

You can also contact us at kahlertmark4@gmail.com.

Payment Disputes

Please contact our support team before opening a chargeback or PayPal dispute so we can investigate and try to resolve the issue.

Fraudulent transactions or abusive disputes may result in account restrictions, subject to applicable law. Nothing in this policy removes any statutory rights you may have.

For additional information, please see the EvilSMP Rules & Terms.